Shipping policy

Last updated: 16 September 2026

At Purely Desi, operated by Shree Sankalp Dairy Private Limited, we aim to deliver your order safely and keep you informed throughout the shipping process.

This policy explains our delivery coverage, shipping charges, processing timelines and support process.

1. Delivery Coverage

We currently deliver within India, to PIN codes supported by our courier partners.

Delivery availability depends on the destination and the products ordered. If we cannot fulfil an order because the delivery location is not serviceable, we will contact you and refund any payment collected for the unfulfilled order.

2. Shipping Charges

Applicable shipping charges are displayed at checkout before you confirm your order.

Where a free-shipping offer applies, the eligibility conditions and resulting shipping charge will be shown before purchase.

Any applicable Cash on Delivery or other delivery-related charge will also be disclosed before you place the order.

3. Order Processing and Dispatch

Orders are generally processed and dispatched within 4–5 working days after order confirmation.

For prepaid orders, processing begins after successful payment confirmation. For Cash on Delivery orders, where available, processing begins after order confirmation and any necessary verification.

Dispatch means that your parcel has been handed over to the courier; it does not mean that delivery has been completed.

Public holidays, promotional periods and unexpected operational disruptions may affect processing. If a significant delay affects your order, we will contact you using the details provided at checkout.

4. Estimated Delivery Time

After dispatch, delivery generally takes 7–14 working days, depending on your destination and courier availability.

The standard estimated time from order confirmation to delivery is therefore 11–19 working days, including processing and transit.

Working-day estimates exclude Sundays and public holidays.

If a different delivery schedule applies to a particular product or location, it will be clearly stated before you place your order.

Delivery estimates may be affected by severe weather, transport disruptions, local restrictions or other circumstances beyond reasonable control. If your order is delayed, please contact us so we can investigate and help resolve it.

5. PIN Code Delivery Estimates

Where a PIN code checker is available, it provides an estimated delivery schedule for the selected product and destination.

Please enter the correct delivery PIN code. An estimate for one PIN code may not apply to another location.

If the checker, product page and checkout show conflicting information, please contact us before ordering so we can confirm the applicable schedule.

6. Tracking Your Order

Once your order is dispatched, we will provide tracking details through the contact information supplied with your order, where tracking is supported by the courier.

Tracking updates may take time to appear after the parcel is handed over.

If you have not received tracking information after the stated dispatch period, please contact us with your order number.

7. Delivery Details and Address Changes

Please check your name, complete delivery address, PIN code and mobile number before placing an order.

If you notice an error, contact us immediately. We will try to update the details before dispatch. Changes requested after dispatch depend on the courier’s ability to redirect the shipment.

Please ensure that someone is available to receive the parcel and that your registered phone number is reachable.

If the courier uses a delivery OTP, share it only with the authorised delivery agent when receiving the parcel.

8. Unsuccessful Delivery and Return to Origin

A parcel may be returned to us if the address is incomplete, the recipient cannot be contacted, delivery attempts are unsuccessful or the parcel is refused.

If this happens, contact us so we can review the shipment and explain the available options.

Any proposed re-delivery charge or deduction must be explained, supported by the circumstances and permitted under the terms disclosed before purchase and applicable law. We will not automatically treat every failed delivery as the customer’s fault.

Where the issue is caused by us or our courier partner, you will not be asked to bear additional delivery charges to correct that issue.

9. Damaged, Leaking, Incorrect or Missing Items

Please inspect your parcel when it arrives.

If you receive a damaged, leaking, incorrect or incomplete order, contact us as soon as possible, preferably within 48 hours of delivery, and provide:

• Your order number.

• A brief description of the issue.

• Clear photographs of the product, packaging and shipping label, where available.

• An unboxing video, if available.

An unboxing video can help our investigation, but its absence alone will not automatically invalidate a complaint.

The suggested 48-hour reporting period helps us investigate promptly. It does not remove applicable consumer rights or prevent you from reporting a problem that could not reasonably have been identified earlier.

Keep the affected product and packaging until we provide further instructions. Do not consume a product that appears spoiled, tampered with or unsafe.

Resolution will be handled under our Refund Policy and applicable law.

10. Delayed, Lost or Undelivered Orders

If your order has not arrived within the applicable delivery schedule, contact us with your order number.

We will investigate with the courier and communicate the available resolution. Depending on the circumstances and your applicable rights, this may include delivery assistance, replacement or refund.

A tracking status marked “Delivered” does not prevent you from reporting non-receipt. Please notify us promptly if the parcel has not reached you.

11. Cancellation Requests

To request cancellation, contact us as soon as possible.

Orders can ordinarily be cancelled before dispatch. Once an order has been dispatched, we may be unable to stop it in transit.

Requests involving delayed delivery, defective products or other problems will be considered under our Refund Policy and applicable consumer rights.

12. Contact Us

For delivery, tracking or shipping assistance, please contact:

Purely Desi — Shree Sankalp Dairy Private Limited

Email: shreesankalpfarms@gmail.com
Phone / WhatsApp: +91 7494-888101
Support hours: Monday to Saturday, 9:00 AM–7:00 PM IST

Address:
Village Bihta, Sub-Tehsil Saha, Tehsil Barara,
District Ambala, Haryana — 133101, India.

Please include your order number when contacting us.

Nothing in this policy limits any rights or remedies available under applicable consumer protection law.