Shipping policy

  • Effective Date: 01-01-2025

    At Purely Desi, we strive to deliver your products in a timely and secure manner. This policy outlines the terms and conditions regarding the shipping and delivery of our products.

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    1. Shipping Area

    • We currently ship only within India.
    • Ensure accurate address details during checkout to avoid delays or issues with delivery.

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    2. Shipping Confirmation and Delivery Timeline

    • After order confirmation, a shipping link will be sent to your registered email ID within 4-5 days.
    • Once dispatched, delivery typically takes 7-14 days.
    • If your parcel is not delivered within 14 working days from dispatch, you are eligible for a full refund.
    • Cancellation of an order is only possible after 14 working days from dispatch.

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    3. Address and Contact Accuracy

    • Enter only the city name in the "CITY" field during checkout. If any other details (like address) are entered in this field, the parcel will be returned, and 20% of the order amount will be deducted as return fees before issuing a refund.
    • In case of incomplete or incorrect address/phone details:
      • The parcel will be returned.
      • A refund will be initiated after deducting 20% of the order amount.
    • Delivery OTP is mandatory for parcel acceptance. If OTP cannot be received due to a non-working SIM, unreachable phone number, or incorrect details, delivery will not be possible, and a refund will be processed after deducting 20% return fees.

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    4. Shipping Charges

    • Free Shipping is available across India

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    5. Transit Damages or Loss

    • If any product is damaged or lost during transit, you are eligible for a full refund.
    • Contact us immediately with proof (e.g., photographs of damaged items) for resolution.

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    6. Refused or Returned Parcels

    • If you refuse to accept the product at delivery or the parcel is returned to origin due to:
      • Incorrect address.
      • Unavailability.
      • Wrong phone number.
        A 20% deduction will be made from your refund amount.

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    7. Payment Methods

    We accept the following payment options:

    • Credit Card
    • Debit Card
    • Net Banking
    • Wallets
    • UPI
    • Google Pay (GPay)

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    8. Product Availability and Pricing

    • Our products are exclusively available on www.thepurelydesi.com.
    • We do sell or deliver through AMAZON ETC.

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    9. Delivery OTP Requirement

    • Delivery OTP is mandatory for receiving your parcel.
    • OTP-related issues caused by non-working SIM, unreachable phone numbers, or incorrect contact details will result in delivery failure. In such cases, a refund will be processed after deducting 20% return fees.

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    10. Delivery Timelines

    • We cannot guarantee time-bound delivery as courier companies operate on their own schedules.

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    11. Contact Us

    For shipping-related queries or assistance, please contact us at:

    • Email:Ā  shreesankalpfarms@gmail.com

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    This shipping policy ensures clarity and transparency for all our customers.