Shipping policy

Last updated: September 2026

Shipping Policy

Last updated: 22 September 2026

At Purely Desi, operated by Shree Sankalp Dairy Private Limited, we take pride in delivering fresh, authentic products safely to your doorstep while maintaining complete transparency at every stage of transit.

This Shipping Policy outlines our delivery networks, shipping rates, dispatch workflows, and customer assistance procedures.

1. Delivery Coverage

We deliver across India to all serviceable PIN codes supported by our verified logistics partners.

  • Serviceability is determined based on courier coverage and product safety requirements during transit.
  • If a delivery location is non-serviceable after an order has been placed, we will notify you immediately and issue a 100% refund to your original payment method.

2. Shipping & Handling Charges

  • Prepaid Orders: Standard shipping rates or free delivery thresholds are clearly calculated and displayed at checkout before order finalization.
  • Cash on Delivery (COD): Where applicable, a nominal handling fee may be added to cover additional verification and courier cash-handling protocols. Any COD charges will always be displayed before you confirm the order.
  • Promotional Rates: Free shipping promotions apply automatically when cart criteria are met at checkout.

3. Order Processing & Dispatch

  • Dispatch Window: Orders are typically processed, packed, and handed over to our shipping partners within 1–2 working days following order confirmation.
  • Prepaid Orders: Processing begins immediately upon successful payment authorization.
  • Cash on Delivery (COD) Orders: Processing begins following digital or telephonic confirmation where required.
  • Dispatch Notification: Dispatch signifies that your package has been handed over to the courier partner; you will receive tracking coordinates via SMS, WhatsApp, and/or email.
  • Delays may occur during national holidays, peak festive sale events, or extreme weather conditions. If dispatch is delayed beyond 48 hours, our support team will update you proactively.

4. Estimated Delivery Time

Delivery timelines depend on your geographic location and local courier accessibility:

  • Metros & Tier 1 Cities (Delhi NCR, Mumbai, Bengaluru, etc.): 2–4 working days post-dispatch (Total turnaround: 3–6 working days).
  • Tier 2 & Tier 3 Cities / Rest of India: 4–6 working days post-dispatch (Total turnaround: 5–8 working days).
  • Remote Areas, North-East & J&K: 6–8 working days post-dispatch (Total turnaround: 7–10 working days).

Working days exclude Sundays and gazetted national/state public holidays.

5. PIN Code Delivery Estimates

  • For the most accurate delivery date, enter your 6-digit postal PIN code in the delivery checker available on the product page or cart.
  • In the rare event of a discrepancy between the on-site PIN checker and checkout information, the schedule displayed at final checkout takes precedence.

6. Order Tracking

  • As soon as your consignment is dispatched, tracking credentials and carrier links will be sent to your registered contact number and email address.
  • Couriers typically take 12–24 hours to activate initial tracking milestones on their portals.
  • If your tracking status shows no movement for more than 48 hours post-dispatch, please reach out to our team with your order number.

7. Delivery Address & Contact Accuracy

  • Please ensure that your street address, landmarks, PIN code, and contact mobile number are entered accurately at checkout.
  • Address Updates: Address modifications can only be accommodated prior to order dispatch. Once a parcel is handed over to the carrier, redirection cannot be guaranteed.
  • Please ensure an authorized individual is present at the provided delivery address to receive the parcel. If an OTP is required for delivery, share it only with the authorized courier executive upon physical arrival.

8. Unsuccessful Deliveries & Return to Origin (RTO)

A parcel may be tagged for return if:

  • The address provided is incorrect or incomplete.
  • The recipient is unreachable or unavailable across 3 attempted delivery runs.
  • The order is declined at the doorstep.

In such circumstances, our logistics team will make an outbound contact attempt to re-coordinate delivery before the item returns to our warehouse. If an RTO occurs due to circumstances within our control or our carrier partner's control, re-dispatch will be arranged at zero additional charge to you.

9. Damaged, Leaking, Missing, or Incorrect Products

Because we ship premium dairy and natural products, we place strict quality controls on our packaging. If you notice any damage, seal tampering, leakage, or missing items:

  1. Notify Us Promptly: Contact our support team within 48 hours of delivery.
  2. Provide Verification: Send your Order ID, a brief note explaining the issue, and clear photos/videos of the package, shipping label, and damaged product. An unboxing video is strongly recommended to accelerate claim resolutions.
  3. Safety Notice: Do not ingest, open, or tamper further with any product that appears damaged, unsealed, or compromised in transit.
  4. Resolution: Upon review, we will provide an immediate replacement or full refund according to our Refund Policy.

10. Non-Delivery & Transit Delays

If your order has passed the standard delivery window without arrival:

  • Reach out to our customer care team with your Order ID.
  • We will open an escalation ticket with the courier partner. If an order is confirmed lost in transit, we will dispatch an immediate replacement or issue a full refund without delay.
  • If your tracking status is updated to "Delivered" but you have not physically received the parcel, report the issue to us within 24 hours so we can request proof of delivery (POD) from the courier.

11. Order Cancellations

  • Orders can be cancelled free of charge at any point prior to dispatch.
  • Once dispatched from our fulfillment center, orders cannot be recalled mid-transit and must be handled under our Return & Refund Policy upon receipt.

12. Customer Support

For any questions regarding shipping, delivery timelines, or order tracking, reach out to our customer care desk:

  • Brand: Purely Desi (Shree Sankalp Dairy Private Limited)
  • Email: shreesankalpfarms@gmail.com
  • Phone / WhatsApp: +91 7494-888101
  • Support Working Hours: Monday to Saturday | 9:00 AM – 7:00 PM IST
  • Fulfillment Center Address:Village Bihta, Sub-Tehsil Saha, Tehsil Barara,District Ambala, Haryana — 133101, India.

Please include your order number when contacting us.

Nothing in this policy limits any rights or remedies available under applicable consumer protection law.