Refund policy

Refund and Cancellation Policy

Last updated: 16 September 2026

At Purely Desi, operated by Shree Sankalp Dairy Private Limited, we want to resolve order-related problems fairly and clearly.

This policy applies to purchases made through https://thepurelydesi.com. Orders placed through other marketplaces should be raised through the relevant platform’s support process, without affecting your applicable consumer rights.

1. Order Cancellation

You may request cancellation before your order is dispatched by contacting us with your order number.

If your cancellation request reaches us before dispatch, we will cancel the order and refund any payment collected for it, including delivery charges. No cancellation fee applies to these cancellations.

Once a parcel has been dispatched, we may be unable to stop it in transit. Please contact us for assistance.

This does not limit your rights relating to defective, incorrect, misdescribed or delayed goods.

2. Orders We Cannot Fulfil

If we cannot fulfil an order because a product is unavailable, the destination is unserviceable or another fulfilment issue arises, we will inform you and refund the amount paid for the unfulfilled order.

We will not substitute a different product without your agreement.

If only part of an order can be fulfilled, we will contact you to agree on the available options and explain the corresponding refund.

3. Returns for Change of Mind

Because our products include food and personal-care items, we do not generally accept returns or exchanges after delivery solely because:

• You changed your mind.

• You selected the wrong product, size or quantity.

• The flavour, aroma or texture does not match your personal preference, where the product is otherwise as described and free from defects.

This restriction does not apply